Can RPA Solve Your Problem with High Employee Turnover?

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    The stability of your workforce can be impacted by many things, including stress levels, repetition of tasks, and skill requirements. According to an article on marketwatch.com, the highest turnover rates are in stressful and underpaid jobs. Not surprising, right?

    While there’s more involved in the big picture, it’s a known fact that certain industries have a higher turnover rate. For example, the repetitious nature and low pay associated with fast-food jobs gives quick-service restaurants the highest turnover rate of all. A similar scenario brings retail jobs in at 2nd place on the list. Other jobs with a recipe for burnout and a high turnover rate include meter reading, nursing, and childcare.

    In jobs where there is a revolving door and nearly the entire staff is replaced on an annual basis, Robotic Process Automation tools may hold the key to reducing the high turnover rate. Not only can RPA tools help you manage the documentation involved in the application and hiring processes, but RPA can also assist with some of the menial tasks that have workers heading for the door.

    Here are the top ways that HR Document Management and HR Process Automation can help managers reduce turnover and efficiently onboard new staff:

    Personnel Record Storage

    A foundational tool that comes with any Robotic Process Automation platform is Document Management Software. When a company is experiencing a high turnover rate, they produce a lot of paper. This can lead to high costs for storage, as well as time wasted filing applications, new hire paperwork, terminations, and more. Having HR Document Management Software can make a huge difference because documents can be automatically “read” by an OCR tool and filed in the system electronically according to key data on each document.

    For example, Goodwill Industries of Middle Tennessee has a turnover rate of 35%, meaning that more than a third of their workforce is replace annually. Before implementing HR Process Automation, Goodwill was juggling a surplus of paper and engaging in time-consuming, paper-based processes. After they switched from a paper-based system to HR Document Management Software, this non-profit company found that they’d reduced time spent on paperwork by 25%, and they were saving about $100,000 per year.

    Hiring Workflows

    Gone are the days of manual hiring processes. Nowadays, job postings are found online, and prospective employees fill out applications that are actually customized electronic forms. From there, a specially designed processes dictates who will receive the application and what the next steps will be. HR Process Automation cuts down on the stacks of paper applications and résumés waiting for a hiring manager’s review.

    Further, when a person is hired, a workflow can be depended upon to make sure that person has all the information he or she needs, and also that the company has received all of the required documentation from him or her, including I-9 forms, W-4s, direct deposit forms, and more. The use of electronic documents in the hiring process can help eliminate data inconsistencies, and save time and money.

    Training Consistency and Auditability

    Once the hiring process is complete and a new employee is onboarded, he or she will have to go through on-the-job training. You might be wondering how something as human-centered as training could possibly be automated. Don’t think about it in terms of the delivery of actual one-on-one training. Human interaction cannot and should not be automated. What can be aided by Robotic Process Automation tools is the actual large-scale process. Imagine that a new hire, based on her department, has to go through general company training as well as 6 different sessions for her 3 major job duties. A specific workflow can be created that will prompt her at each new stage of her training. Further, as she completes each session, she can mark it as complete, creating an audit trail for her training.

    Or consider industries where employees have to be certified and complete steps each year to maintain their certification. If a nurse in your state is required to complete 30 hours of continuing education each year in order to maintain his certification, RPA tools can assist by sending reminders and other notifications, and the Document Management component can store proof of the completion of the continuing education courses. This also allows employees to take initiative when it comes to their own training and certifications.

    The Most Repetitive Tasks, Automated

    Repetitive tasks can lead to higher turnover. Imagine the person who tears your ticket stub at the movie theater, or the person who checks parking meters all day. These repetitive (and solitary) tasks quickly lead to burnout. Unfortunately, not all of them can be automated, but some can.

    Perhaps it will surprise you that Accountant made the list of jobs with the highest turnover. Mountains of paperwork and hours spent on data entry each day can crush an employee’s morale. This is especially disheartening when you consider that these tasks can be automated! Accounting automation can make all of the difference when it comes to automating transactions and approval rules, syncing data, and automatically filing documents. Plus, with everything stored electronically, you can be audit-ready instead of dreading the possibility of being audited.

    If you’re in an industry with high turnover, consider how HR Process Automation can help you manage the turnover rate while also reducing the weight of some of the tasks that lead to burnout. Get your new team members onboarded quickly and easily, and allow them to focus on high-value work that will give them a greater sense of accomplishment. To learn more about HR automation, click here to sign up for a demo and discussion with one of our business consultants.

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